Frequently Asked Questions
Everything you need to know about working with Itelnova. Can't find your answer? Reach out directly.
What types of businesses do you work with?
We partner with e-commerce companies, SMBs, mid-size organizations, and startups across the United States and Latin America. Our services scale to fit teams of every size.
Do you offer ongoing managed services or only project-based work?
Both. We can engage on a per-project basis or provide continuous managed services with SLA-backed support so your infrastructure is always in expert hands.
How do you handle cloud migrations?
We follow a phased approach—discovery, planning, migration, and optimization—across any major cloud provider. Our multi-cloud expertise ensures you get the best performance and cost profile for your workloads.
Can you help us with compliance and security audits?
Absolutely. We perform risk assessments, vulnerability scans, and help implement corrective controls aligned with industry standards and best practices.
What is your approach to AI and automation projects?
We start with a consulting engagement to identify the highest-impact automation opportunities, then design and deploy solutions—chatbots, RAG agents, workflow bots—that integrate seamlessly with your existing systems.
How do you charge for your services?
Pricing depends on the scope and duration of the engagement. Reach out via our contact form for a customized quote—we are happy to discuss options that fit your budget.
Do you provide 24/7 support?
Yes. Our managed-services plans include round-the-clock monitoring and incident response, with guaranteed SLA response times.
How quickly can you start a new project?
Most engagements kick off within one to two weeks of signing. For urgent needs we can accelerate onboarding—just let us know your timeline.
Do you offer consulting services in Spanish?
Yes. Our team is fully bilingual in English and Spanish, which makes us a natural fit for companies operating across the USA and Latin America or serving Spanish-speaking markets.
How do we get started?
Simply reach out through our contact form or send us an email. We will schedule an initial consultation to understand your needs, assess your current environment, and propose a tailored plan of action.